{
  "doc": {
    "id": "cloud/account-management/users",
    "title": "Manage Users in Cypress Cloud: Invites, Roles & Permissions",
    "description": "Learn how to invite users, assign roles and permissions, approve access requests, and manage user accounts in Cypress Cloud for secure, scalable team access.",
    "section": "cloud",
    "source_path": "/llm/markdown/cloud/account-management/users.md",
    "version": "3b85801b725bd02bf0cb58cedaf42944712cdc72",
    "updated_at": "2026-07-12T03:11:07.806Z",
    "headings": [
      {
        "id": "cloud/account-management/users#manage-users",
        "text": "Manage users",
        "level": 1
      },
      {
        "id": "cloud/account-management/users#invite-users",
        "text": "Invite users",
        "level": 2
      },
      {
        "id": "cloud/account-management/users#invite-a-user-to-an-organization",
        "text": "Invite a user to an organization:",
        "level": 3
      },
      {
        "id": "cloud/account-management/users#sign-up-with-an-invitation",
        "text": "Sign up with an invitation",
        "level": 3
      },
      {
        "id": "cloud/account-management/users#sign-up-with-basic-authentication",
        "text": "Sign up with basic authentication",
        "level": 4
      },
      {
        "id": "cloud/account-management/users#sign-up-with-social-authentication",
        "text": "Sign up with social authentication",
        "level": 4
      },
      {
        "id": "cloud/account-management/users#sign-up-with-single-sign-on-sso-authentication",
        "text": "Sign up with single sign on (SSO) authentication",
        "level": 4
      },
      {
        "id": "cloud/account-management/users#locked-out-or-forgot-password",
        "text": "Locked out or forgot password",
        "level": 4
      },
      {
        "id": "cloud/account-management/users#user-roles",
        "text": "User roles",
        "level": 2
      },
      {
        "id": "cloud/account-management/users#organization-level-permissions",
        "text": "Organization-level permissions",
        "level": 3
      },
      {
        "id": "cloud/account-management/users#project-level-permissions",
        "text": "Project-level permissions",
        "level": 3
      },
      {
        "id": "cloud/account-management/users#user-requests",
        "text": "User requests",
        "level": 2
      },
      {
        "id": "cloud/account-management/users#user-updates",
        "text": "User updates",
        "level": 2
      },
      {
        "id": "cloud/account-management/users#see-also",
        "text": "See Also",
        "level": 2
      }
    ]
  },
  "content": {
    "type": "root",
    "children": [
      {
        "type": "heading",
        "depth": 1,
        "children": [
          {
            "type": "text",
            "value": "Manage users"
          }
        ]
      },
      {
        "type": "paragraph",
        "children": [
          {
            "type": "text",
            "value": "A user is anyone who logs in to Cypress Cloud. Managing users well is how you turn Cypress Cloud from a single-developer tool into a shared source of truth for your whole team: everyone sees the same test results, the right people get the right level of access, and onboarding a new teammate takes minutes instead of a support ticket. The features below (invitations, roles, self-service requests, and account updates) exist to make that growth fast and safe."
          }
        ]
      },
      {
        "type": "paragraph",
        "children": [
          {
            "type": "text",
            "value": "What you'll learn"
          }
        ]
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              {
                "type": "paragraph",
                "children": [
                  {
                    "type": "text",
                    "value": "How to invite users to your Cypress Cloud organization"
                  }
                ]
              }
            ]
          },
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            "children": [
              {
                "type": "paragraph",
                "children": [
                  {
                    "type": "text",
                    "value": "What each user role is and the permissions it grants"
                  }
                ]
              }
            ]
          },
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            "children": [
              {
                "type": "paragraph",
                "children": [
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                    "type": "text",
                    "value": "How users can request access and how to approve or deny them"
                  }
                ]
              }
            ]
          },
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            "children": [
              {
                "type": "paragraph",
                "children": [
                  {
                    "type": "text",
                    "value": "How to update a user's email and your billing contact"
                  }
                ]
              }
            ]
          }
        ]
      },
      {
        "type": "heading",
        "depth": 2,
        "children": [
          {
            "type": "text",
            "value": "Invite users"
          }
        ]
      },
      {
        "type": "paragraph",
        "children": [
          {
            "type": "text",
            "value": "Inviting users is how you bring your team into Cypress Cloud so they can see test results, debug failures together, and act on insights instead of waiting for a screenshot in chat. Because invited users only see the projects and tests they have "
          },
          {
            "type": "link",
            "title": null,
            "url": "/llm/markdown/cloud/account-management/teams.md#Assign-projects-to-a-team",
            "children": [
              {
                "type": "text",
                "value": "team permissions"
              }
            ]
          },
          {
            "type": "text",
            "value": " to view, you can grow your organization without exposing every project to everyone, so people get exactly the visibility their work requires."
          }
        ]
      },
      {
        "type": "paragraph",
        "children": [
          {
            "type": "text",
            "value": "Organization "
          },
          {
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            "title": null,
            "url": "#User-roles",
            "children": [
              {
                "type": "text",
                "value": "owner or admin"
              }
            ]
          },
          {
            "type": "text",
            "value": " roles can invite "
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          {
            "type": "link",
            "title": null,
            "url": "https://on.cypress.io/cloud",
            "children": [
              {
                "type": "text",
                "value": "Cypress Cloud"
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            ]
          },
          {
            "type": "text",
            "value": " users."
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        ]
      },
      {
        "type": "paragraph",
        "children": [
          {
            "type": "text",
            "value": "Note: only owners can give other users 'owner' access."
          }
        ]
      },
      {
        "type": "heading",
        "depth": 3,
        "children": [
          {
            "type": "text",
            "value": "Invite a user to an organization:"
          }
        ]
      },
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                    "type": "text",
                    "value": "Select the "
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                    "value": " you want to invite a user to."
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                    "value": "Click Users & Teams, then Invite User."
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              }
            ]
          },
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            "children": [
              {
                "type": "paragraph",
                "children": [
                  {
                    "type": "text",
                    "value": "Add one or more emails, pressing Enter after each one, and select their "
                  },
                  {
                    "type": "link",
                    "title": null,
                    "url": "#User-roles",
                    "children": [
                      {
                        "type": "text",
                        "value": "role"
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                    "value": "."
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              }
            ]
          },
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            "type": "listItem",
            "spread": false,
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            "children": [
              {
                "type": "paragraph",
                "children": [
                  {
                    "type": "text",
                    "value": "Click Invite User."
                  }
                ]
              }
            ]
          },
          {
            "type": "listItem",
            "spread": false,
            "checked": null,
            "children": [
              {
                "type": "paragraph",
                "children": [
                  {
                    "type": "text",
                    "value": "The user will receive an invitation email with a link to accept the invitation."
                  }
                ]
              }
            ]
          }
        ]
      },
      {
        "type": "paragraph",
        "children": [
          {
            "type": "text",
            "value": "If you prefer to send your own message to users and include a link to join the organization, you can click Copy invite link and all users who accept this invitation will be given the default role of Member."
          }
        ]
      },
      {
        "type": "heading",
        "depth": 3,
        "children": [
          {
            "type": "text",
            "value": "Sign up with an invitation"
          }
        ]
      },
      {
        "type": "paragraph",
        "children": [
          {
            "type": "text",
            "value": "Upon receiving the email, click Accept Invitation to be redirected to Cypress Cloud. From there, you will have the choice of authentication type:"
          }
        ]
      },
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        "children": [
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                "children": [
                  {
                    "type": "text",
                    "value": "Basic (Email and Password)"
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                ]
              }
            ]
          },
          {
            "type": "listItem",
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            "checked": null,
            "children": [
              {
                "type": "paragraph",
                "children": [
                  {
                    "type": "text",
                    "value": "Social (Google or GitHub)"
                  }
                ]
              }
            ]
          },
          {
            "type": "listItem",
            "spread": false,
            "checked": null,
            "children": [
              {
                "type": "paragraph",
                "children": [
                  {
                    "type": "text",
                    "value": "Single Sign On"
                  }
                ]
              }
            ]
          }
        ]
      },
      {
        "type": "heading",
        "depth": 4,
        "children": [
          {
            "type": "text",
            "value": "Sign up with basic authentication"
          }
        ]
      },
      {
        "type": "list",
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        "start": 1,
        "spread": false,
        "children": [
          {
            "type": "listItem",
            "spread": false,
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            "children": [
              {
                "type": "paragraph",
                "children": [
                  {
                    "type": "text",
                    "value": "Click Don't have an account? Sign Up"
                  }
                ]
              }
            ]
          },
          {
            "type": "listItem",
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            "checked": null,
            "children": [
              {
                "type": "paragraph",
                "children": [
                  {
                    "type": "text",
                    "value": "Click Sign up with Email"
                  }
                ]
              }
            ]
          },
          {
            "type": "listItem",
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            "children": [
              {
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                  {
                    "type": "text",
                    "value": "Type your email address and make a password"
                  }
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              }
            ]
          },
          {
            "type": "listItem",
            "spread": false,
            "checked": null,
            "children": [
              {
                "type": "paragraph",
                "children": [
                  {
                    "type": "text",
                    "value": "Click Sign Up"
                  }
                ]
              }
            ]
          }
        ]
      },
      {
        "type": "heading",
        "depth": 4,
        "children": [
          {
            "type": "text",
            "value": "Sign up with social authentication"
          }
        ]
      },
      {
        "type": "list",
        "ordered": true,
        "start": 1,
        "spread": false,
        "children": [
          {
            "type": "listItem",
            "spread": false,
            "checked": null,
            "children": [
              {
                "type": "paragraph",
                "children": [
                  {
                    "type": "text",
                    "value": "Click Don't have an account? Sign Up"
                  }
                ]
              }
            ]
          },
          {
            "type": "listItem",
            "spread": false,
            "checked": null,
            "children": [
              {
                "type": "paragraph",
                "children": [
                  {
                    "type": "text",
                    "value": "Click Sign up with Google or Sign up with GitHub"
                  }
                ]
              }
            ]
          },
          {
            "type": "listItem",
            "spread": false,
            "checked": null,
            "children": [
              {
                "type": "paragraph",
                "children": [
                  {
                    "type": "text",
                    "value": "You may need to verify via your Social provider depending on your personal settings"
                  }
                ]
              }
            ]
          }
        ]
      },
      {
        "type": "heading",
        "depth": 4,
        "children": [
          {
            "type": "text",
            "value": "Sign up with single sign on (SSO) authentication"
          }
        ]
      },
      {
        "type": "paragraph",
        "children": [
          {
            "type": "text",
            "value": "Refer to our "
          },
          {
            "type": "link",
            "title": null,
            "url": "/llm/markdown/cloud/account-management/enterprise-sso.md",
            "children": [
              {
                "type": "text",
                "value": "Single Sign-On (SSO) guide"
              }
            ]
          },
          {
            "type": "text",
            "value": "."
          }
        ]
      },
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        "type": "heading",
        "depth": 4,
        "children": [
          {
            "type": "text",
            "value": "Locked out or forgot password"
          }
        ]
      },
      {
        "type": "paragraph",
        "children": [
          {
            "type": "text",
            "value": "Try resetting your password. If you never received the email, try the following:"
          }
        ]
      },
      {
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                "children": [
                  {
                    "type": "text",
                    "value": "Try signing in with Google or GitHub, in case your account was created with social authentication rather than a password"
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                ]
              }
            ]
          },
          {
            "type": "listItem",
            "spread": false,
            "checked": null,
            "children": [
              {
                "type": "paragraph",
                "children": [
                  {
                    "type": "text",
                    "value": "Check your trash and spam folder"
                  }
                ]
              }
            ]
          },
          {
            "type": "listItem",
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            "checked": null,
            "children": [
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        ]
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        "type": "paragraph",
        "children": [
          {
            "type": "text",
            "value": "If the troubleshooting tips above did not resolve the issue or involves SSO, reach out to "
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          {
            "type": "link",
            "title": null,
            "url": "mailto:support@cypress.io",
            "children": [
              {
                "type": "text",
                "value": "support"
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            "type": "text",
            "value": "."
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            "value": "User roles"
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        "children": [
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            "type": "text",
            "value": "Roles let you grant access on a need-to-know basis, following the principle of least privilege. Instead of an all-or-nothing model, each person gets exactly the capabilities their job calls for: stakeholders can review results without risking accidental changes, developers can do their day-to-day work, and only a trusted few can touch billing, SSO, or destructive actions. This keeps your organization secure as it scales and makes it obvious who can do what."
          }
        ]
      },
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        "children": [
          {
            "type": "text",
            "value": "Users can be assigned roles that affect their access to certain features of "
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                "children": [
                  {
                    "type": "text",
                    "value": "Viewer: Can see projects and runs but not make any changes. Ideal for managers, QA stakeholders, or anyone who needs visibility without edit access."
                  }
                ]
              }
            ]
          },
          {
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                    "type": "text",
                    "value": "Member: Can see projects, runs, record keys, and adjust App Quality configuration. The everyday role for developers contributing to the team."
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                "children": [
                  {
                    "type": "text",
                    "value": "Team Admin: Can manage the member list for projects where the Team Admin is a member, and edit project configurations. Gives team leads control over their own projects without organization-wide power."
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                ]
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          {
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                  {
                    "type": "text",
                    "value": "Org Admin: Can manage all users within the organization, and edit both organization and project configurations. For people who run the account day to day."
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                    "value": "Owner: Can manage all aspects of the organization and projects, including billing, SSO, and deletion. Reserved for those ultimately accountable for the account."
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                ]
              }
            ]
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        ]
      },
      {
        "type": "paragraph",
        "children": [
          {
            "type": "text",
            "value": "We recommend assigning at least two owner roles to every organization. Having a second owner ensures continuity of ownership if one owner is unavailable or leaves the organization, so your team is never locked out of owner-only actions like managing billing, setting up SSO, or inviting and removing other owners."
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        ]
      },
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                "type": "tableCell",
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                    "type": "text",
                    "value": "✅"
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              },
              {
                "type": "tableCell",
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                    "type": "text",
                    "value": "✅"
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              },
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                "type": "tableCell",
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                    "type": "text",
                    "value": "✅"
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          },
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              },
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                "type": "tableCell",
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              },
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                "type": "tableCell",
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                    "value": "✅"
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              },
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                "type": "tableCell",
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                    "type": "text",
                    "value": "✅"
                  }
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          },
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                    "type": "text",
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                ]
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                "type": "tableCell",
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                "type": "tableCell",
                "children": []
              },
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                "type": "tableCell",
                "children": []
              },
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                "type": "tableCell",
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                    "value": "✅"
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                "type": "tableCell",
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                    "type": "text",
                    "value": "✅"
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                    "value": "Invite a Member"
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                "type": "tableCell",
                "children": []
              },
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                "type": "tableCell",
                "children": []
              },
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                "type": "tableCell",
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                    "type": "text",
                    "value": "✅"
                  }
                ]
              },
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                "type": "tableCell",
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                    "type": "text",
                    "value": "✅"
                  }
                ]
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                "type": "tableCell",
                "children": []
              },
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                "type": "tableCell",
                "children": []
              },
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                "type": "tableCell",
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                    "value": "✅"
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                "type": "tableCell",
                "children": []
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                "type": "tableCell",
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                "type": "tableCell",
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                "type": "tableCell",
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                "type": "tableCell",
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                "type": "tableCell",
                "children": []
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                "type": "tableCell",
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                "type": "tableCell",
                "children": []
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              },
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                    "value": "✅"
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                "type": "tableCell",
                "children": []
              },
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                "type": "tableCell",
                "children": []
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                    "value": "✅"
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              },
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                "type": "tableCell",
                "children": []
              },
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                "type": "tableCell",
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                    "type": "text",
                    "value": "✅"
                  }
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                    "value": "Assign projects to a team"
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                "children": []
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                "type": "tableCell",
                "children": []
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                "children": []
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                    "type": "text",
                    "value": "✅"
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                    "type": "text",
                    "value": "✅"
                  }
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                "type": "tableCell",
                "children": []
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                "type": "tableCell",
                "children": []
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                    "type": "text",
                    "value": "✅"
                  }
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                "type": "tableCell",
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                    "type": "text",
                    "value": "Set up organization GitHub Integration"
                  }
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              },
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                "type": "tableCell",
                "children": []
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                "type": "tableCell",
                "children": []
              },
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                "type": "tableCell",
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                "type": "tableCell",
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                    "type": "text",
                    "value": "✅"
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                "children": []
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                    "type": "text",
                    "value": "✅"
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                "type": "tableCell",
                "children": [
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                    "type": "text",
                    "value": "Set up organization MS Teams Integration"
                  }
                ]
              },
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                "type": "tableCell",
                "children": []
              },
              {
                "type": "tableCell",
                "children": []
              },
              {
                "type": "tableCell",
                "children": []
              },
              {
                "type": "tableCell",
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                    "type": "text",
                    "value": "✅"
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              },
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                "type": "tableCell",
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                    "type": "text",
                    "value": "✅"
                  }
                ]
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            "type": "tableRow",
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                "type": "tableCell",
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                    "value": "Invite an owner"
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                "type": "tableCell",
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              },
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                "type": "tableCell",
                "children": []
              },
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                "children": []
              },
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                "type": "tableCell",
                "children": []
              },
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                    "type": "text",
                    "value": "✅"
                  }
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              }
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                    "type": "text",
                    "value": "Edit an owner"
                  }
                ]
              },
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                "type": "tableCell",
                "children": []
              },
              {
                "type": "tableCell",
                "children": []
              },
              {
                "type": "tableCell",
                "children": []
              },
              {
                "type": "tableCell",
                "children": []
              },
              {
                "type": "tableCell",
                "children": [
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                    "type": "text",
                    "value": "✅"
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            "type": "tableRow",
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                ]
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              },
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                "type": "tableCell",
                "children": []
              },
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                "type": "tableCell",
                "children": []
              },
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                "type": "tableCell",
                "children": []
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                "type": "tableCell",
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                    "type": "text",
                    "value": "✅"
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          {
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                    "value": "Edit organization name"
                  }
                ]
              },
              {
                "type": "tableCell",
                "children": []
              },
              {
                "type": "tableCell",
                "children": []
              },
              {
                "type": "tableCell",
                "children": []
              },
              {
                "type": "tableCell",
                "children": []
              },
              {
                "type": "tableCell",
                "children": [
                  {
                    "type": "text",
                    "value": "✅"
                  }
                ]
              }
            ]
          },
          {
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                "type": "tableCell",
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                    "type": "text",
                    "value": "Set up SSO"
                  }
                ]
              },
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                "type": "tableCell",
                "children": []
              },
              {
                "type": "tableCell",
                "children": []
              },
              {
                "type": "tableCell",
                "children": []
              },
              {
                "type": "tableCell",
                "children": []
              },
              {
                "type": "tableCell",
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                    "type": "text",
                    "value": "✅"
                  }
                ]
              }
            ]
          },
          {
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                ]
              },
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              },
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                "type": "tableCell",
                "children": []
              },
              {
                "type": "tableCell",
                "children": []
              },
              {
                "type": "tableCell",
                "children": []
              },
              {
                "type": "tableCell",
                "children": [
                  {
                    "type": "text",
                    "value": "✅"
                  }
                ]
              }
            ]
          }
        ]
      },
      {
        "type": "heading",
        "depth": 3,
        "children": [
          {
            "type": "text",
            "value": "Project-level permissions"
          }
        ]
      },
      {
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          null,
          null,
          null,
          null,
          null,
          null
        ],
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            "type": "tableRow",
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                  {
                    "type": "text",
                    "value": "Permission"
                  }
                ]
              },
              {
                "type": "tableCell",
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                  {
                    "type": "text",
                    "value": "Viewer"
                  }
                ]
              },
              {
                "type": "tableCell",
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                  {
                    "type": "text",
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                  }
                ]
              },
              {
                "type": "tableCell",
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                  {
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                  }
                ]
              },
              {
                "type": "tableCell",
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                    "value": "Org Admin"
                  }
                ]
              },
              {
                "type": "tableCell",
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                  }
                ]
              }
            ]
          },
          {
            "type": "tableRow",
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                "type": "tableCell",
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                  {
                    "type": "text",
                    "value": "View test results of private projects"
                  }
                ]
              },
              {
                "type": "tableCell",
                "children": [
                  {
                    "type": "text",
                    "value": "✅"
                  }
                ]
              },
              {
                "type": "tableCell",
                "children": [
                  {
                    "type": "text",
                    "value": "✅"
                  }
                ]
              },
              {
                "type": "tableCell",
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                    "type": "text",
                    "value": "✅"
                  }
                ]
              },
              {
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                    "type": "text",
                    "value": "✅"
                  }
                ]
              },
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                    "type": "text",
                    "value": "✅"
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          },
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            "type": "tableRow",
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                "type": "tableCell",
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                    "type": "text",
                    "value": "View record keys of projects"
                  }
                ]
              },
              {
                "type": "tableCell",
                "children": []
              },
              {
                "type": "tableCell",
                "children": [
                  {
                    "type": "text",
                    "value": "✅"
                  }
                ]
              },
              {
                "type": "tableCell",
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                    "type": "text",
                    "value": "✅"
                  }
                ]
              },
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                    "type": "text",
                    "value": "✅"
                  }
                ]
              },
              {
                "type": "tableCell",
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                    "type": "text",
                    "value": "✅"
                  }
                ]
              }
            ]
          },
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            "type": "tableRow",
            "children": [
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                "type": "tableCell",
                "children": [
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                    "type": "text",
                    "value": "Edit App Quality configuration"
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                ]
              },
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                "type": "tableCell",
                "children": []
              },
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                "type": "tableCell",
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                    "value": "✅"
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                ]
              },
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                "type": "tableCell",
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                    "type": "text",
                    "value": "✅"
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              },
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                    "type": "text",
                    "value": "✅"
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                ]
              },
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                "type": "tableCell",
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                    "value": "✅"
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          },
          {
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                ]
              },
              {
                "type": "tableCell",
                "children": []
              },
              {
                "type": "tableCell",
                "children": []
              },
              {
                "type": "tableCell",
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                    "type": "text",
                    "value": "✅"
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                ]
              },
              {
                "type": "tableCell",
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                    "type": "text",
                    "value": "✅"
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                ]
              },
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                "type": "tableCell",
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                    "type": "text",
                    "value": "✅"
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                ]
              },
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                "type": "tableCell",
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              },
              {
                "type": "tableCell",
                "children": []
              },
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              },
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                    "type": "text",
                    "value": "✅"
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